SUPPORT · WARRANTY
REPLACEMENT IN CASE OF ACCIDENT
We continually strive to offer the highest quality products. This enables us to offer supplementary coverage for all wheels registered within 30 days of their purchase date.
Coverage
Should any incident or accident cause serious functional damage that renders a wheel unusable, OQUO will replace the wheel under the following conditions:
CARBON WHEELS
- Up to two years after purchase: wheel substitution, free of charge. Shipping and handling costs apply.*
- After the first two years, a 50% discount is to be applied
ALUMINIUM WHEELS
- Up to two years after purchase: wheel substitution, free of charge. Shipping and handling costs apply.*
- During years 3 and 4, a 50% discount is to be applied
- During years 5 and 6, a 20% discount is to be applied.
How to process a claim
Claims to be covered under the CRASH REPLACEMENT program must be processed via an authorised OQUO dealer.
Conditions
The CRASH REPLACEMENT program applies only to original purchasers of the product who have completed the form to register the serial number of their wheels within 30 days of their purchase date.
Only damage that affects the structural function of the product is covered under the policy. Paint or aesthetic damage resulting from normal use or wear, crashing, and/or poor care as a result of using harsh chemicals is considered cosmetic damage and is not covered under this program.
The OQUO Crash Replacement policy is applicable from the original date of purchase only and does not restart after the first time it is applied.
*Shipping and handling costs:
- Carbon wheels: 199 GBP
- Aluminium wheels: 149 GBP