SUPPORT · WARRANTY

LEGAL WARRANTY

LEGAL WARRANTY means the warranty compliant with current legislation that we offer during the warranty period required by law in the relevant country.

Coverage

OQUO provides a warranty on all products that it manufactures and/or distributes against any nonconformity issues for the warranty period required in law. The buyer is entitled to the repair and/or replacement of the defective product completely free of charge in the event of any nonconformity.

Terms & Conditions

When filing a claim under this warranty, the user must provide a copy of the product purchase document (sales invoice) for the bicycle to OQUO or the dealer.

The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet and/or the manuals published on the OQUO website. OQUO may reject any warranty claims that are the direct result of poor product maintenance by the user

This warranty does not apply to cases of damage or defects arising from negligent use of the product, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by the user, or by any third party on the user's behalf.

This warranty does not cover the normal wear and tear of the perishable elements of the product in any case. Said elements may include, but are not limited to, the following elements subject to wear and tear:

  • O-rings

  • Bearings

  • Retainers

  • Threads

  • Dust caps

  • Hub

  • Pawls

  • Screws

  • Rubber parts

  • Spokes

  • Nipples

This warranty does not cover cosmetic damage caused by impacts from stones, branches, etc. suffered during normal use on roads or mountains.

Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of non-conforming components and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by OQUO is null and void.

Processing

To make any claim under this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the dealer can process the claim. If it is not possible to visit that dealer or if visiting same would prove overly burdensome for the user, he/she may go to another official OQUO dealer to process the claim or contact OQUO directly via the link below to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide OQUO or the dealer with a copy of the product purchase document (sales invoice).

This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied the part in question.

If repair is not possible and OQUO opts to replace the product, OQUO will replace the non-conforming product with another similar product, and if this is not possible for reasons of stockage, the user will receive another product of equal quality and features. OQUO may replace personalised products in the MyO range by similar products in the current colour range if the original personalisation cannot be reproduced.

The user may file a claim on the online platform for settling consumer disputes. The list of conflict resolution bodies in EU countries is also available here.

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